Castle Manager

Manage the Housekeeping and Archival teams to deliver high-quality, timely, and safe operational services across the Castle 

Coordinate the daily readiness of the Castle for visitors, residents, events etc

Schedule and oversee the movement of furniture and objects within the Castle, ensuring appropriate handing and storage in line with events, private functions and attraction needs

Oversee specialist care of items from the Castle’s collection, ensuring correct cleaning, storage and display standards are maintained

Work collaboratively with colleagues across the estate to support the smooth running of operations

Monitor operational budgets set, and report to the Heritage Manager progress, ensuring effective use of resources 

Regularly review pricing of products and services to ensure  value within budget, quality, and compliance with heritage-safe and sustainable standards

Take responsibility for the coordination of castle maintenance, including managing work orders, maintaining repair lists, and arranging and checking completion of required works

Provide oversight of planned and reactive maintenance activity, ensuring tasks are appropriately prioritised and directed, without direct management of a dedicated maintenance team at this stage

Coordinate and monitor maintenance works, ensuring effective and safe use of contractors, internal staff, and specialist trades

Liaise with contractors, suppliers, and the Estates team to support the safe, timely, and high-quality delivery of maintenance tasks

Maintain accurate maintenance records and provide regular progress updates to the Heritage Manager

Manage the allocation of shared maintenance resources with the Private Household, setting priorities as directed by the Heritage Manager, with potential for expanded management responsibilities in the future

Coordinate and manage the housekeeping team to maintain high standards of cleanliness and presentation across the Castle

Ensure cleaning practices consider conservation requirements for historic interiors and collections

Manage purchasing of housekeeping products, prioritising sustainable and conservation-safe materials

Support the team with appropriate training and development

Manage the Housekeeping team, ensuring that both commercial and domestic spaces are maintained to a high standard - prioritising as necessary. 

Chair the Facilities Committee, ensuring effective coordination of compliance activity

Monitor, coordinate and report status of compliance within the Committee in health and safety, fire safety and emergency planning, first ai provision, security and access control and environmental sustainabilitly

Work with external agencies, contractors, and internal colleagues to maintain legal compliance across relevant areas

Maintain records of all policies, procedures, and risk assessments, producing a clear schedule of review dates

Support sustainable operational practices, including responsible waste management, energy efficiency, and product selection.

Contribute to the Duty Management rota as required to support consistent leadership during open periods and events

Provide day-to-day management, guidance, and support to operational teams

Support staff training, performance, and development to maintain professional standards

Assist with recruitment and workforce planning to ensure adequate coverage

Promote a culture of safety, teamwork, and respect for the Castle’s historic environment

Act as Duty Manager as and when required 

Maintain accurate records, logs, and documentation for maintenance, compliance, and cleaning

Provide routine updates to the Heritage Manager

Contribute operational information for SMT reporting when required

Support development and implementation of strategic goals

Experience in operational or facilities management, ideally in a heritage, visitor attraction, or large estate environment

Proven ability to manage and coordinate multi-disciplinary teams

Proven experience of health & safety, fire safety, and basic compliance processes

Excellent organisational skills and attention to detail

Good communication skills and confidence in working with contractors and colleagues

Practical, hands-on approach to problem solving

Commitment to sustainability and safe working practices

Willingness to work flexibly, including two Sundays per month and occasional evenings or events

Due to the nature of the role and location a driving licence and car is required 

Experience in heritage buildings, conservation, or collections care

IOSH, NEBOSH or similar health & safety training

Understanding of conservation-sensitive cleaning and maintenance

Interest in history, architecture, or heritage environments